For the most part I really like Dr kapuria and the nurse Angela & Tonya, they do really try to work with you on getting things done, that's if you can leave a message with the nurses, not the front desk. I was about to start going to another pain management dr, but Tonya the nurse ask if I could come in to talk with Dr kapuria, because the drug store told me that my medication had not been called in and I had call the drug store 5 different time and was told the same thing, so when I let the dr and Angela know why I was not gonna come back Angela got on the phone to find out why & what was going on, and found out that the medication had been there all along, and I have been in the drug store numerous time since October and NEVER one time told me that my medication was there. So I thank goodness for Dr Kapuria & his two nurses Tonya & Angela.